Moving to a new address and internet isn't set up yet

Symptoms

• Moved into a new home or apartment with no internet service active
• Previous provider's service doesn't automatically transfer to the new address
• Unsure which providers serve the new address or how long setup will take
• Existing equipment (modem/router) doesn't work until service is activated

Likely causes

• CommonInternet service is tied to a specific address and must be set up fresh or transferredUnlike a phone plan, home internet requires either running new service to the address or transferring an existing account, both of which take advance scheduling.
• CommonInstallation appointment not scheduled far enough in advance of the moveMany providers need days to weeks of lead time, especially for scheduling a technician if a fresh line installation is needed.
• PossibleNew address not yet wired for a specific type of service (like fiber) even if others in the area have itAvailability can vary block by block, especially for newer fiber rollouts.

What to do

1. Check which internet providers serve the new address using each major provider's website 'check availability' tool with the new address.
2. If keeping the same provider, contact them to transfer service to the new address rather than canceling and starting fresh, which can sometimes be faster and avoid setup fees.
3. Schedule the installation or transfer well before the move date, since appointment slots can be booked out, especially around common moving periods like the start of a month.
4. Ask specifically whether a technician visit is required or if it's a self-install kit that can be shipped in advance.
5. Confirm whether your existing modem/router is compatible with the new provider if switching companies, since compatibility varies as covered in the modem compatibility guide.
6. Consider a temporary mobile hotspot plan for the gap between moving in and internet activation if there's an unavoidable delay.
7. Once installed, follow standard new modem/router setup steps to configure your network name and password.

Tools and parts

• Phone or computer to check provider availability by address

When to call a pro

If no acceptable wired option is available yet at the new address, ask providers about fixed wireless or satellite options as a bridge until wired service can be installed.

Safety