Symptoms
- The other device doesn't appear in the AirDrop window
- Files fail to send or receive with an error
- AirDrop worked before but stopped working recently
- Devices are close together but still don't detect each other
Likely causes
- CommonWi-Fi or Bluetooth turned off on one or both devicesAirDrop relies on both Wi-Fi and Bluetooth being active.
- CommonAirDrop visibility set to 'No One' or 'Contacts Only' when the other device isn't a known contactChanging this to 'Everyone for 10 Minutes' often resolves discovery issues.
- PossibleDevices being too far apart or with obstructions between themAirDrop has a limited effective range.
- PossibleOne device being signed into a different Apple ID than expected for Contacts Only modeThis can prevent recognition even between devices you own.
- PossibleA temporary network/Bluetooth glitch needing a toggle or restartThis is a common and easy fix.
What to do
- Confirm both Wi-Fi and Bluetooth are turned on for both devices.
- Open AirDrop settings (in Finder's sidebar or Control Center) and set visibility to 'Everyone for 10 Minutes' for testing.
- Make sure both devices are within a reasonable distance (a few feet) with no major obstructions.
- Turn Wi-Fi and Bluetooth off and back on on both devices.
- Restart both devices if toggling doesn't help.
- Check that both devices aren't in Personal Hotspot mode, which can interfere with AirDrop.
- For Contacts Only mode, confirm both devices are signed into Apple IDs that are saved in each other's Contacts app.
- If it still doesn't work, try a fresh test between two different devices to isolate which one has the issue.
Tools and parts
- None required
When to call a pro
This is a settings issue you can almost always resolve yourself; professional help isn't necessary.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.