Symptoms
- Share screen option is grayed out
- Sharing starts but shows a black screen to others
- Permission popup never appears
- Works in one browser tab but not another
Likely causes
- CommonScreen sharing permission blocked in Chrome settingsChrome requires explicit permission for a site to capture the screen.
- CommonVideo call app running as an Android app instead of in the browserSome Android versions of call apps don't support screen sharing on ChromeOS.
- PossibleExtension conflictAn ad blocker or privacy extension can interfere with screen capture.
What to do
- Use the video call service in the Chrome browser rather than an installed Android app version if available.
- When prompted, choose to share 'Entire screen', 'Window', or 'Tab' depending on what the meeting needs.
- Check Settings > Privacy and security > Site settings and confirm the meeting site isn't blocked from screen capture.
- Try disabling ad blockers or privacy extensions temporarily to rule out a conflict.
- Restart the browser and rejoin the call if the share option was grayed out before.
- Update Chrome/ChromeOS via Settings > About ChromeOS if it's been a while since the last update.
When to call a pro
Not applicable; this is a browser/software permission issue.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.