Symptoms
- Headphones don't appear in the Bluetooth device list
- Pairs but no sound comes through
- Connects then disconnects repeatedly
- Worked with another device but not this Chromebook
Likely causes
- CommonHeadphones already paired to another deviceMost Bluetooth headphones can only actively connect to one source at a time.
- CommonOld pairing entry conflicting with a new pairing attemptA stale saved connection can block a clean new pairing.
- PossibleBluetooth radio interferenceWi-Fi routers, microwaves, and other Bluetooth devices nearby can cause connection drops.
- PossibleHeadphones' battery too lowVery low battery can prevent stable pairing or cause frequent disconnects.
What to do
- Turn off Bluetooth on any other device the headphones might already be connected to.
- Put the headphones into pairing mode again (usually holding the power button until a light flashes).
- In ChromeOS Settings > Bluetooth, remove/forget the headphones if they're listed, then pair again fresh.
- Move closer to the Chromebook and away from other wireless devices during pairing.
- Charge the headphones fully and try again if the battery might be low.
- Restart the Chromebook's Bluetooth by toggling it off and on in the quick settings panel.
When to call a pro
Not applicable; if pairing never succeeds with any device, the Chromebook's Bluetooth hardware may need inspection.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.