Symptoms
- 'Wrong password' error despite entering it correctly
- Sign-in stuck on a verification or security check screen
- Two-factor code not arriving
- Account temporarily locked message
Likely causes
- CommonPassword recently changed elsewhereA saved password in the browser can be outdated if changed on another device.
- CommonGoogle flags sign-in from a new device or location as suspiciousThis can trigger extra verification steps designed to protect the account.
- CommonTwo-factor authentication code delayed or not receivedSMS or app-based codes can be delayed by network issues.
- PossibleAccount temporarily locked after failed attemptsMultiple wrong password attempts can trigger a temporary lock.
- Less commonBrowser extension or cached data interfering with loginSome extensions can interfere with Google's sign-in page.
What to do
- Try signing in through a web browser directly at Google's official sign-in page rather than through an app.
- Use the 'Forgot password' option if you're unsure of your current password.
- Check for a verification prompt on another device signed into the same account.
- Wait a few minutes and request a new two-factor code if it didn't arrive.
- Clear the browser's cache and cookies for Google's sign-in page, or try a private/incognito window.
- Follow Google's account recovery steps if the account shows as locked.
- Ensure your device's date and time are set correctly, since this can affect verification.
When to call a pro
If you believe your account was compromised, use Google's official account recovery process rather than any third-party tool.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.