Symptoms
- Drum stays dry when the cycle starts
- No water sound at the fill step
- Cycle may pause or show a fill-related error
- Detergent sits unused in the dispenser
Likely causes
- CommonWater supply valves turned off or not fully openBoth hot and cold valves behind the machine need to be fully open for a normal fill.
- CommonKinked supply hosesA pinched or bent hose behind the machine restricts or stops water flow.
- CommonClogged inlet screen filtersSmall mesh screens where hoses connect to the machine can clog with sediment over time.
- PossibleFailed water inlet valveThe valve that controls water entering the machine can fail electrically or mechanically.
- Less commonWater level or pressure sensor malfunctionA faulty sensor can prevent the machine from recognizing that it needs to fill.
What to do
- Check that both hot and cold water valves behind the machine are turned fully on.
- Inspect the supply hoses for kinks or sharp bends and straighten them out.
- Turn off the water, disconnect the hoses at the machine, and check the small inlet screens for debris, cleaning with a soft brush if needed.
- Reconnect hoses securely and turn the water back on, checking for leaks at the connections.
- Run a cycle and listen for the fill sound; if nothing happens with confirmed open valves and clean screens, the inlet valve may be at fault.
- If water still won't enter after these checks, have a technician test the water inlet valve and level sensor.
Tools and parts
- Adjustable wrench
- Soft brush
Washing machine water inlet valveSearch: “washing machine water inlet valve replacement”
When to call a pro
If valves, hoses, and screens are all fine and the washer still won't fill, an appliance technician can test the inlet valve and sensor.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.