Symptoms
- Robot stops and beeps an error in the same spots
- Robot spins in place or bumps repeatedly
- Robot gets wedged under furniture
- Wheels spin but robot doesn't move
Likely causes
- CommonCords, rug tassels, or cables tangling the brush or wheelsThin objects wrap around the brush roll or wheel axles and stop movement.
- CommonDirty cliff or bump sensorsDust covering the sensors can make the robot misread furniture height or edges.
- CommonFurniture clearance too lowSome furniture legs or gaps are just under the robot's height, causing repeated wedging.
- PossibleWheels clogged with hair or debrisDebris in the wheel wells reduces traction and can jam rotation.
- Less commonOutdated or corrupted room mapAn old map can send the robot toward obstacles that have since moved.
What to do
- Pick up loose cords, rug tassels, and small objects from the floor before each run.
- Flip the robot over and remove hair wrapped around the brush roll and side wheels.
- Wipe the cliff sensors and bumper sensors on the underside with a dry cloth.
- Check the wheels for hair or lint stuck in the wells and pull it out.
- Use painter's tape or the app's virtual barrier feature to block problem furniture gaps.
- Reset or update the room map in the companion app if the layout has changed.
- Run a test cleaning cycle and watch the first few minutes to confirm the issue is resolved.
Tools and parts
- Soft brush
- Dry cloth
- Scissors for tangled hair
Robot vacuum side brushSearch: “robot vacuum side brush replacement”
Robot vacuum wheel assemblySearch: “robot vacuum wheel replacement”
When to call a pro
If the robot still jams after cleaning sensors and wheels, contact the manufacturer's support for a possible sensor or motor repair.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.