Symptoms
- Fridge's touch screen shows no Wi-Fi connection or a connection error
- App on your phone can't find or link to the fridge
- Smart features like remote temperature control don't work
- Fridge previously connected but lost the connection after a router change
Likely causes
- CommonWi-Fi router changed or password updatedIf the home network name or password changed, the fridge needs to be reconnected using the updated details.
- CommonFridge too far from the router or on a weak signal bandSmart appliances often connect only to the 2.4GHz band, and weak signal at that frequency can prevent a stable connection.
- PossibleApp or fridge firmware needing an updateOutdated software on either the app or the fridge's own system can cause connection failures.
- PossibleAccount linking issue between the app and the fridgeThe fridge may be connected to Wi-Fi but not properly linked to your specific app account.
What to do
- Restart your home router and the fridge's Wi-Fi module (often through the fridge's own settings menu) before retrying.
- Confirm you're connecting the fridge to the 2.4GHz Wi-Fi network specifically, not the 5GHz band, since many appliances only support 2.4GHz.
- Double check the Wi-Fi password is entered correctly on the fridge's touch screen, since these on-screen keyboards are easy to mistype on.
- Update the companion app on your phone to the latest version from the app store.
- Check for a firmware update option within the fridge's own settings menu.
- Move the router closer or use a Wi-Fi extender if the fridge is far from the router and the connection keeps dropping.
- If the fridge connects to Wi-Fi but still won't link to the app account, try removing and re-adding the appliance within the app itself.
Tools and parts
- Smartphone with companion app
When to call a pro
If reconnecting through the standard setup process repeatedly fails, the manufacturer's smart appliance support line can often diagnose account or module issues directly.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.